Who we are

We are Bespoke Biking CIC, a social enterprise based in Winchester, Hampshire, England. For more information see our About us page. Our website address is https://bespokebiking.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to provide us with statistics about visits to our site. This does not give us any personal information about individuals. If you are unhappy about being tracked in this way, you can disable Google Analytics here. (This will only apply to our site, not to other websites.)

Who we share your data with

We will not sell your personal data to anyone else, nor will we share it with anyone else without your specific permission.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you book a service, event or ride with us we will retain your information for up to two years. If you wish it to be deleted earlier than that, just email us and we will remove it.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Any personal information you give us when booking for one of our events or services will be used only for the purpose of organising that event or service. If you opt to receive further communication from us, your contact details will be stored in our mailing list database. You can change your mind and opt out of this at any stage.

Additional information

How we protect your data

Your personal data is stored in a secure area of our web server. Bespoke Biking is the “data controller” fr this data. This is managed for us by a US company which acts as a “data processor” for us and complies with EU data protection regulations. We may temporarily store your data on our own local computer for the purposes of managing events and activities. Access to data in both these locations is password-protected and available only to Bespoke Biking staff, volunteers and contractors who have a valid requirement to use that information as part of their job.